FRequently asked questions

We pride ourselves on being professionally trained CleanSmart approved technicians who have a passion for cleaning carpets and upholstery. Our aim is to always be open, honest and fair with every customer. We will never try to sell you something you don't need, or make a promise we can't keep. 

All of the cleaning solutions we use are eco-friendly, safe and very effective so you needn't worry about pets or children coming in to contact with them. 

We have comprehensive insurance for our employees and for the work that we do in your home or business. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.   

This will depend on the type of carpet and level of soiling. In most cases we will use the spray extraction method using professional machinery not readily available to the public. Your carpet will be thoroughly vacuumed and then a pre-spray will be applied and agitated. We will then use our extraction machine to inject and extract a rinsing agent. 

The golden rule of proper carpet maintenance is to vacuum twice a week and have your carpets professionally cleaned at least once a year. For heavy-traffic areas or households with children, pets or smokers, we recommend vacuuming your carpet anywhere between three to five times a week and having it deep cleaned every three to six months. And, of course, if you’ve spilled something that can stain your carpet, like coffee or red wine, you need to clean it immediately. 

Please remove any ornaments, breakables, lamps and as many small items of furniture as you are able to clear from the room. We can assist with the movement of some larger items such as sofas and beds. We will not move any television sets or stands on which they are situated. We can clean round any larger immovable items (display cabinets etc) if you are unable to move these. Please also ensure we have access to a supply of water and electricity. 

Drying times will depend on the type of carpet and the level of cleaning that has taken place. Carpets dry best in warm, well ventilated rooms. We can provide drying blocks/tabs for any furniture that needs to be placed back in the room whilst the drying process is taking place. 

During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

We are based in Renfrewshire but are happy to travel to most locations within central Scotland.