Ewe Clean Privacy Policy
Our contact details
Name: David Robertson t/a Ewe Clean - Carpet Cleaning
Address: 41 Atholl Place, Linwood, Paisley, PA3 3QZ
Phone Number: 07846544666
E-mail: David@eweclean.com
Effective date - 06/11/2023
The type of personal information we collect
We currently collect and process the following information:
- Personal Information: We may collect your name, email address, phone number, and address when you provide them to us voluntarily.
- Non-Personal Information: We may also collect non-personal information, such as browser information, device type, and cookies for statistical and analytical purposes.
- Our website may use cookies to enhance your user experience. You can adjust your browser settings to disable cookies if you prefer.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To provide and maintain our services.
- To contact you regarding your enquiries, appointments, or feedback.
- To improve our services and website.
- To respond to your questions, comments, or requests.
- To comply with legal obligations.
We do not sell or share your personal information with third parties, except in the following circumstances:
- With your consent.
- To trusted service providers who help us operate our website and deliver services.
- In response to legal requirements.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting david@eweclean.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
Security
We implement reasonable security measures to protect your personal information from unauthorised access or disclosure
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.
How we store your personal information
Your information is securely stored.
Data Retention
We will retain your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable laws. The retention periods for specific data categories are as follows:
- Contact Information: We will retain this data as long as you maintain an active account with us or until you request deletion.
- Payment Information: We do not store payment information. It is securely processed by our payment service providers.
- Usage Data: We retain this data for 5 years.
- Communication History: We retain communication data for 5 years.
Data Deletion
You have the right to request the deletion of your personal data. To do so, please contact us at david@eweclean.com. We will promptly review and process your request in accordance with applicable laws.
Data Security
We take reasonable steps to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of data transmission or storage is entirely secure, and we cannot guarantee the absolute security of your information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at david@eweclean.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at david@eweclean.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk